Having spent many years in corporate America before embarking on Athena Attire, we’ve read as many books as our companies could throw at us on customer service. One always stood out to us. Delivering Happiness, by Tony Hsieh. Tony’s thought process of focusing on thrilling your customer rather than creating rules to deter the small percentage of customers that will try to take advantage of you forever changed our view of customer service.
Our mission at Athena Attire is to continuously thrill our customer. We’ve ordered online. We know what it’s like to have a bad day, do a little online shopping, and we’ve then felt the delight when a package arrives on our doorstep. We know we’re doing more than just selling you a shirt. We’re selling confidence. We’re selling an experience. We’re creating a relationship.
Never hesitate to let us know how we’re doing. We can’t keep improving without you.